At Divine Crystals , we want our customers to be completely satisfied with their purchases. We believe that our returns and refunds policy is both honest and straightforward. It’s designed to give you complete confidence in purchasing through Divine Crystals Online Store.

Defective Product

If the product you purchased is faulty, please contact us immediately within 48hrs of delivery and we will be happy to offer you a replacement, remedy or refund for the item once item is returned to us.

If you contact us out of this time frame your purchase is final.

The item must be returned in original condition.

Damaged During Transit

If you receive a product that has been damaged in transit, we will be happy to replace the item if we can, offer a store credit or a refund. Item's must be returned to us before a refund, replacement or credit will be issued.

Return Policy

All Sales are Final. Please read the description properly, we will not issue a refund or an exchange for change of mind.

Any issues please contact us within 48hrs of purchase arrival and return within 7 business days after notifying us.

All returns postage except faulty items are at buyers expense and a restock fee of 10% will be charged on all change of mind transactions.

If you check out with the incorrect payment method or don't use a discount  it also falls under change of mind if requested to cancel an order a 10% restock fee will apply.


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